In these unprecedented times with COVID-19, there has been the expected knock on effect to the way your Credit Union operates. The personal safety of Members, staff, and the local community is our main priority and we are paying close attention to Government guidelines; rest assured, we are taking every precaution possible.
In line with the Government’s COVID 19 directive, the Members’ reception area within the Head Office is presently closed until further notice. This decision was not made lightly and we sincerely apologise for any inconvenience this may cause.
Our telephone lines are opened Monday – Thursday between 10am – 1pm, and 1.30pm – 3.30pm, Friday 10am – 1pm, and 1.30pm – 2.45pm.
We continue to deal with online and email enquiries. Please use email address: firstname.lastname@example.org if you require assistance.
We will strive to keep you up to date with any further developments via this website or email.
We strongly encourage all Members to register for online services, where you will be able to view your balances and request share withdrawals.
Forms are also available to pick up at the Head Office front door between 9am and 4pm Monday to Thursday (3pm Friday). The facility to complete the forms in our office is restricted at this time.
Completed forms can be posted in our foyer letterbox.
We will continue to monitor the situation and will act in line with Government and NHS guidelines.
We understand how uncertain life is now and how difficult this can make day to day life. If you have a loan and are finding you are having trouble making payments to your account during this time, please contact us as soon as possible and we will assist as far as we can. We encourage your contact if COVID-19 has affected you financially; your Credit Union is here to help you.
If you do not have a loan and anticipate you may need money at short notice, you may wish to consider reducing or temporarily stopping deductions or payments to your account for your own convenience. We will be still processing share withdrawals, however it takes a little bit longer to reach the receiving bank account. Your savings will continue to be safe with us and protected by the Financial Services Compensation Scheme.
In the meantime, to all our members, please take care and stay safe.
Craig Clark, CEO
Transport Credit Union