Along with other financial institutions like your bank, we are required by law to hold proof of who you are. The law stipulates that we must ask for and verify our members’ identity by way of official documents.  We cannot open your account fully without this.

In order to verify the above, we ask you to provide one form of photographic ID such as passport or driving licence and one form of proof of address dated within the last three months such as bank statement, utility bill or council tax demand.

See the list of acceptable documents here.

We may also carry out an electronic ID check when you first join. This process involves checking the details you supply against those held on a number of specific databases which the credit referencing agencies have access to. This is not a credit check and will not affect your credit score.